Privacy policy

At AyurPrana, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy describes the Personal Information that we collect from online users of our website located at https://liveayurprana.com/ and our mobile application AyurPrana+ (collectively, “Services''), our customers, event attendees, participants, individual clients of our services (collectively, “you” and “your”) and how we use, process and disclose such personal information. It also describes the choices you have regarding such use and disclosure and how you may correct your personal information.

What information do we collect?

Information you provide to us: When you access or use our Services, we collect information you provide to us which includes:

personally identifiable information - e.g., name, postal address, telephone number, date of birth, gender and email address;
personal preferences - e.g., product wish lists, language preferences, and marketing consent;
your transaction details - e.g., courses purchased, method of payment, amount paid, signature, and credit or debit card number, details of your interactions with our customer service team including transcripts of any chat conversations, and when you call us, your phone number and call recordings;

Information we collect automatically: We automatically collect information about you and your use of Services, your interactions with us and our advertising material, as well as information regarding your network, network devices, and your computer, mobile or other devices that you might use to access the Services. This information includes:

your activity on the Services such as shows watched, courses enrolled for, ads viewed (if applicable), search queries; your engagement with our emails and texts, and with our messages through push and online messaging channels; device IDs or other unique identifiers, including for your network devices (such as your router), device and software characteristics (such as type and configuration), connection information including type, statistics on page views, referring source, referral URLs, IP address, browser, and standard web server log information; information collected via the use of cookies, web beacons, and other automated technologies, including ad information.

Information obtained from other sources: We may also collect information from sources including:

service providers that help us determine a location based on your IP address in order to customize our service and for other purposes consistent with this Privacy Policy;
security service providers that provide us with information to secure our systems, prevent fraud, and help us protect the security of your subscription accounts;
payment service providers that provide us with payment or balance information, or updates to that information, based on their relationship with you;
ad measurement companies that support us in understanding and analyzing the effectiveness of ad campaigns;
service providers that support our subscription plans;
publicly-available data sources such as social media platforms and information available through public databases associating IP addresses with internet service providers (ISPs);

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To personalize your experience and better respond to your individual needs.
To improve our Services. We continually strive to improve our offerings including our interface based on the information and feedback we receive from you.
To improve our customer service. Your information helps us to more effectively respond to your customer service requests and support your needs.
To process transactions.
To communicate with you about our service and share details about new features, courses and content available on our platform, special offers, promotional announcements, consumer surveys, and to assist you with any operational requestsMailing addresses may be used to send you catalogs, special offers or related product or service information. We may use different methods of communication, including without limitation, email, push notifications, text messages and online messaging channels.
To prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms;
To ensure the security of our systems
To gather your opinion and feedback through surveys.

Note: Most emails come with a link that allows you to quickly unsubscribe at any time. Emails that directly support your order, like order and shipping confirmations, do not come with unsubscribe options.

Online Postings

Certain personally identifiable information collected from users may be disclosed as a matter of course as a result of those users’ use of the Services. We may provide areas on our Services where you can post reviews and other information relating to your activities on the Services. Such postings are governed by our Terms of Use. In addition, such postings may appear on other websites or when searches are executed on the subject of your posting. Also, whenever you voluntarily disclose personal information on publicly viewable web pages, that information will be publicly available and can be collected and used by others. For example, if you post your email address, you may receive unsolicited messages. We cannot control who reads your posting or what other users may do with the information you voluntarily post, so we encourage you to exercise discretion and caution with respect to your personal information. USERS ASSUME ALL RESPONSIBILITY FOR ANY LOSS OF PRIVACY OR OTHER HARM RESULTING FROM THEIR VOLUNTARY DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION.

How do we protect your information?

We implement a variety of administrative, logical, and physical security measures to maintain the safety of your personal information and safeguard it against loss, theft, and unauthorized access, use, and modification. When you place an order we offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and who are required to keep the information confidential. However, please be advised that even the best security measures cannot fully eliminate all risks. We cannot guarantee that only authorized persons will view your information. We are not responsible for third-party circumvention of any privacy settings or security measures.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements, and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

If you do not wish to have web cookies placed on your computer you should set your browser to refuse web cookies before accessing our Services, with the understanding that certain features of the Services may not function properly without the aid of web cookies. Users of our Services who refuse web cookies assume all responsibility for any resulting loss of functionality.

Do we disclose any information to outside parties?

CALIFORNIA CONSUMERS: DO NOT SELL MY PERSONAL DATA—AyurPrana does not sell data to third parties, but if you would like to specifically opt out, or to exercise the other rights provided by the California Consumer Privacy Act, you or your representative can reach us at privacy@liveayurprana.com or (505) 204-7026

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our Services (such as our hosting service), conducting our business, or servicing you, so long as those parties agree to keep this information confidential. For example, we may share your name and address with UPS in order to see that your order is delivered. We may also release your information when we believe it is appropriate to comply with the law, enforce our site policies, or to protect our or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. An example of this would be when we use a service that gathers statistics about the number of times pages on our Services are visited or the number of clicks certain ads receive.

We reserve the right to transfer personally identifiable information in our possession to a successor organization in the event of a merger, acquisition, or bankruptcy or other sale of all or a portion of our assets. Other than to the extent ordered by a bankruptcy or other court, the use and disclosure of all transferred personally identifiable information will be subject to this Privacy Policy, or to a new privacy policy if you are given notice of that new privacy policy and are given an opportunity to affirmatively opt-out of it. Personally identifiable information submitted or collected after a transfer, however, may be subject to a new privacy policy adopted by the successor organization.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our Services. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Rights

You have certain choices regarding the use and disclosure of your personal information. As described below, you may submit a Personal Information Request to exercise those choices.

Right to Request: You can request information on how we process your personal information. This may include:

the categories and specific pieces of personal information we have collected about you;
the categories of sources from which we collected the personal information;
the purpose for which we collected the personal information; and
The categories of third parties with whom we share that personal information

Right to Access: You can request that we disclose to you the personal information we have collected about you.
Right to Correction: You can request changes to be made to any personal information we have processed that you believe may be inaccurate, outdated, or incomplete.
Right to Deletion: You can request that we delete certain personal information we have collected from you.

Such choices are subject to certain exceptions and limitations applicable by law.

To submit a Personal Information Request, please reach us at privacy@liveayurprana.com.

Note: To ensure privacy and maintain security, we will take steps to verify your identity before granting you access to your personal information or complying with any request. In order to verify your identity, we may require you to provide additional information. Please be informed that any additional information shared as a part of your request will only be used to verify your identity and process the request.

We reserve the right to reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require excessive technical effort, or could expose us to operational risks such as enabling fraud.

Your Consent

By using our site, you consent to our online privacy policy.

Children

The Children's Online Privacy Protection Act (“COPPA”) protects the online privacy of children under 13 years of age. We do not knowingly collect or maintain personal information from anyone under the age of 13, unless or except as permitted by law. Any person who provides personal information through the Services represents to us that he or she is 13 years of age or older.

California Privacy Rights

California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to our privacy officer as listed below.

Do Not Track Policy

Our Services do not respond to “Do Not Track” signals or mechanisms.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below. We do not store or retain user data beyond what is necessary to provide our services.

This policy was last modified on July 14th, 2026.